Lead Return Operations - E-commerce

Join Anker, a global leader in innovative consumer electronics, as a Lead Return Operations - E-commerce in Jakarta Raya. In this pivotal role, you will oversee the end-to-end return process for our e-commerce channels, ensuring seamless customer experiences while optimizing our return operations. Anker is a dynamic company with a strong focus on customer satisfaction and operational excellence. With a presence in Jakarta Raya, you will be at the heart of our e-commerce operations, working closely with cross-functional teams to drive efficiency and improve the customer journey.

As a Lead Return Operations - E-commerce, you will manage and optimize our return processes, from initial request to final resolution. You will leverage tools like Shopify, Zendesk, and internal ERP systems to streamline operations and enhance customer satisfaction. With 5+ years of experience in e-commerce returns management, you will bring a strategic approach to this role, focusing on reducing costs, improving turnaround times, and ensuring high-quality service.

Anker offers a competitive salary package, a collaborative work environment, and opportunities for professional growth. If you are passionate about e-commerce operations and customer service, we invite you to apply and be part of our journey to redefine the future of consumer electronics.

📋 Tanggung Jawab Pekerjaan

• Oversee the end-to-end return process for e-commerce channels, ensuring seamless customer experiences.
• Manage and optimize return operations, focusing on reducing costs and improving turnaround times.
• Collaborate with cross-functional teams to streamline return processes and enhance customer satisfaction.
• Leverage tools like Shopify, Zendesk, and internal ERP systems to manage and analyze return data.
• Implement and monitor key performance indicators (KPIs) to measure and improve return operations.
• Train and mentor team members to ensure high standards of service and operational efficiency.
• Stay updated with industry trends and best practices in e-commerce returns management.
• Ensure compliance with company policies and regulatory requirements related to returns and customer service.

🎓 Kualifikasi & Syarat

• 5+ years of experience in e-commerce returns management.
• Strong knowledge of e-commerce platforms like Shopify and customer service tools like Zendesk.
• Experience with ERP systems and data analysis tools.
• Proven ability to manage and optimize return processes to improve efficiency and customer satisfaction.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Strong problem-solving and decision-making skills to address operational challenges.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Certification in e-commerce operations or customer service is a plus.

🛠️ Keahlian

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